Formal Documents

 Documents in Business Communication
 
Two purposes

1.  Internal communication = within organisation
2. external communication = outside your organisation

Two categories of document used in either/both situations

1. Formal
2. Informal

 Both have their time and place.
You need to be aware of formal documents used in business, and the conventions (rules) about how they are used.

Some documents are

General communication

• Letter
•  email

Financial Transactions

• Invoice legal issues
• Delivery note
• Receipt 

 
Communication for Meetings

• Invitation to meeting
• Agenda
• Minutes

 You will need evidence that you have created at least 4 different types of formal communication document.

Also describe a situation in which each of your documents might be used.

Describe the format and features of each too.

Here are tips on how to do them

Writing a formal letter
writing a formal email

Below are images taken from the whiteboard in class 05/03/13.

Purpose and features of different formal document types

Describe 4 situations where different business documents are used

Give a context
Is it internal/ external situation